Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return Contact us at havenryinfo@gmail.com to request a return. Once accepted, we'll send you a return shipping label along with instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items For hygiene and safety reasons, we do not accept returns on used personal care or beauty items. We also cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get the right item is to return your original purchase and once accepted, place a new order separately.

Refunds Once we receive and inspect your return we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since approval, contact us at havenryinfo@gmail.com.